Pinnacle Hotel Management
  • - Courtyard Philadelphia City Avenue
  • Philadelphia, PA, USA
  • $11.00-$13.00 based on experience
  • Hourly
  • Full Time
  • Medical insurance after 90 days

Job Duties:

  • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. 
  • Secure payment; verify and adjust billing. 
  • Activate and file room keys. 
  • Process all guest requests and relay messages.
  • Print contingency lists to have a record of all guests in case of emergency. 
  • Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. 
  • Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
  • Run and review daily reports/logs.
  • Complete designated cashier and closing reports in the computer system. 
  • Accept and record wake-up call requests and deliver to appropriate department. 
  • Count bank at beginning and end of shift; secure bank.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
  • Notify Loss Prevention/Security of any guest reports of theft. 
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
  • Ensure uniform and personal appearances are clean and professional
  • Maintain confidentiality of proprietary information protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs 
  • Assist individuals with disabilities 
  • Thank guests with genuine appreciation. 
  • Speak with others using clear and professional language
  • Answer telephones using appropriate etiquette. 
  • Develop and maintain positive working relationships with others 
  • Support team to reach common goals. 
  • Comply with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time. 
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. 
  • Perform other reasonable job duties as requested by Supervisors.
  • Drug test and background check is required
Pinnacle Hotel Management
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