Pinnacle Hotel Management
  • - Orlando Marriott Lake Mary (MCOML)
  • Lake Mary, FL, USA
  • Salary
  • Full Time
  • Eligible for benefits and PTO after 90 days. Marriott Room Rate Discounts.

OVERALL RESPONSIBILITIES:

 

To sell catering/meeting/events and service groups hosting functions at the Orlando Marriott Lake Mary. To uphold overall service standards, and practice Marriott's four basic cornerstones of service. 

 

EDUCATION

 

  • Minimum 4-year degree from an accredited University in Hotel and Restaurant Management, Hospitality, Business Administration, or related major, preferred; at least 2-3 years experience in event management required.

 

JOB REQUIREMENTS

 

  • Must have a minimum of 2 – 3 years experience in a full service hotel, Marriott Preferred.
  • Individual must have excellent attention to detail, a substantial knowledge of Events Operations, strong leadership skills, highly organized and has already gained experience within a similar style property.
  • Adaptability: ability to effectively adjust to major changes in work tasks or the work environment
  • Building Trust: ability to interact with other in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization
  • Communication: skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message
  • Customer Focus: ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs
  • High Work Standards: sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks
  • Planning & Organizing: skilled at establishing courses of action for self and others to ensure work is completed efficiently
  • Problem Solving/Decision Making: ability to identify and understand issues, problems and opportunities; using effective approaches for choosing a course of action or developing solutions
  • Stress Tolerance: ability to maintain stable performance and positive relationships with others while under pressure or opposition
  • Technical/Professional Knowledge and Skills: demonstrates a satisfactory level of position- related technical knowledge and skills.  Must be proficient in Delphi diagrams, Meeting Matrix or Social Tables;
  • Build groups and maintain proper detailed event notes in CI/TY, (or Delphi or similar platform) to insure proper tracing, and follow up with all aspects of event.
  • Minimum lifting 30 lbs.
  • Pushing, pulling, bending, stooping, and upward reaching.
  • Some exposure to cleaning chemicals.
  • Prolonged periods of sitting, standing and/or walking.

 

 

ESSENTIAL FUNCTIONS:

 

  • Practice the Basics of Brilliant Hosting at all times
  • Ensures implementation of the Meetings & Event Management within Brand Standards for planning, pre & post-event.
  • Coordinates with sales, hotel departments, and customers to ensure consistent, high level service throughout the Event
  • Prepare all event documentation including Event Orders, resumes, etc. for all groups assigned to you; EO's must be signed by customer before event date.
  • Effectively communicate to all departments customer's needs to ensure consistent, high level service throughout event and post-event phases.
  • Effectively initiates appropriate, internal and external communication necessary to successfully execute the group's needs.
  • Ensures all hotel events have a seamless turnover from sales to services.
  • Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events
  • Follow Marriott Standards to facilitate outstanding service encouraging repeat business- including timelines.
  • Uphold existing accounts with activities designed to build relationships, provide exceptional follow through and increase repeat group business
  • Maintain strong organizational skills to proactively manage upcoming groups and clients
  • Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary.
  • Review sales contracts as well as other important information, i.e., room block, cut-off date, special concessions and attrition clauses.
  • Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenue.
  • Produce and distribute convention resume two weeks prior to first day of main group arrival and communicate any changes and updated information to hotel departments.
  • Distribute EO's for groups 10 – 14 days prior to events-Marriott Standard.
  • Participate in Pre/Post Convention Meetings and review bill with each client.
  • Service events as directed by the Director of Group Sales and the Food and Beverage Director.
  • Complete weekly prospecting calls needed to achieve goals and objectives (Expected sales goal of $350,000.00 for the first 12 months)
  • Ability to work evenings and weekends to ensure the highest standards of customer service to our clients
  • Must achieve and maintain Brand Standards on Event Satisfaction Scores and continually strive to exceed them.

 

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