Pinnacle Hotel Management
  • - Residence Inn Anaheim Hills Yorba Linda (LAXAL)
  • Anaheim, CA, USA
  • Part Time

QUALIFICATIONS/PRE-REQUISITES:

Two years experience dealing face to face with clients expecting exceptional service.

Computer literate.

Cash handling experience.

Prior hotel experience is same position preferred 

JOB REQUIREMENTS:

  • Maximum lifting 30 lbs. 
  • Pushing, pulling, bending, stooping, reaching 
  • Ability to verbally communicate effectively with guests and co-workers. 
  • Able to work in a fast paced, stressful environment 
  • Prolonged periods of standing and/or walking 

*     Noise level in the lobby may be high at times. 

JOB FUNCTIONS: 

  • Register guests and assign rooms, accommodating special requests whenever possible.  
  • Check guests out efficiently. 
  • Assist in pre-registration and blocking of reservations when necessary. 
  • Comply with unit cash handling, credit and check cashing policies and procedures. 
  • Complete daily checklist tasks. 
  • Comply with room selling strategies, cancellation procedures and walk procedures. 
  • Have knowledge of hotel, hotel staff, and hotel services with hours of operations for all departments involved in surrounding areas. Has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc. 
  • Offer the hotel guests the best possible service through courteous and proper phone answering procedures.  
  • Be an ambassador by promoting the hotel, restaurant, lounge, gift shop, etc. 
  • Be able to give accurate directions and information regarding the immediate and metro area. 
  • Handle all emergencies according to established procedures. 
  • Ensure all customer complaints are recorded in a timely manner. 
  • Have knowledge of hotel rates, discounts, and how to handle each.  
  • Have working knowledge of reservations and PMS procedures. Know cancellation procedures and walk procedures. 
  • Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
Pinnacle Hotel Management
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