Pinnacle Hotel Management
  • - Residence Inn Orlando Lake Mary (MCORY)
  • Lake Mary, FL, USA
  • 10.00
  • Hourly
  • Full Time

HOUSEKEEPING LEAD JOB DESCRIPTION
DEPARTMENT: Housekeeping
REPORTS TO: Housekeeping Manager
STATUS: Non-exempt
JOB SUMMARY
The Housekeeping Lead is responsible for supervising the housekeeping attendants and ensuring the maintenance and cleanliness of all assigned areas and equipment. Performs other housekeeping duties as assigned.
QUALIFICATION STANDARDS
Education & Experience:
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Physical requirements:
• Long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
Mental requirements:
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
DUTIES & FUNCTIONS
Essential:
• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Must know and practice G.U.E.S.T. and L.E.A.R.N. models.
• Maintain regular attendance in compliance with Pinnacle Hotel Management standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Pinnacle Hotel Management standards and regulations to encourage safe and efficient hotel operations.
• Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
• Inspect all V.I.P. rooms and report their availability to the Front Office.
• Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked with linen only.
• Ensure records of daily assignments are completed and submitted.
• Maintain key control system.
• Supervise all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance.
• Fulfill all supervisory duties of the Housekeeping department.
• Ensure that all House Attendants fulfill their job functions appropriately.
• Address and resolve all guest related request and/or issues in an efficient and effective manner.
• Ensure that all lobbies, guest corridors, service areas, linen closets, restrooms and storage areas are in clean and tidy condition at all times.
• Perform maintenance of Housekeeping equipment as necessary.
• Handle items for "Lost and Found" according to Pinnacle Hotel Management standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
• Be familiar with Pinnacle Hotel Management policies and procedures.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other employees.
• Put all equipment away properly after usage according to Pinnacle Hotel Management standards.
• Have knowledge of and assist in all emergency procedures
Marginal:
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
• Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
• Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed.
• Clean and dust floors daily according to Pinnacle Hotel Management standards.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Collect all keys and assignment sheets daily at the end of the shift.
• Complete special projects as assigned by the Housekeeping Supervisor.
• Attend meetings as required by management.
• Perform any other duties as requested by management.

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