Pinnacle Hotel Management
  • - TownePlace Suites Fort Lauderdale Weston (FLLTW)
  • Fort Lauderdale, FL, USA
  • Full Time

DEPARTMENT: Housekeeping
REPORTS TO: Housekeeping Supervisor
STATUS: Non-exempt
The Housekeeping Lead is responsible for supervising the housekeeping attendants and ensuring the maintenance and cleanliness of all assigned areas and equipment. Performs other housekeeping duties as assigned.
Education & Experience:
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Physical requirements:
• Long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
Mental requirements:
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Must know and practice G.U.E.S.T. and L.E.A.R.N. models.
• Maintain regular attendance in compliance with Pinnacle Hotel Management standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Pinnacle Hotel Management standards and regulations to encourage safe and efficient hotel operations.
• Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
• Inspect all V.I.P. rooms and report their availability to the Front Office.
• Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked with linen only.
• Ensure records of daily assignments are completed and submitted.
• Maintain key control system.
• Supervise all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance.
• Fulfill all supervisory duties of the Housekeeping department.
• Ensure that all House Attendants fulfill their job functions appropriately.
• Address and resolve all guest related request and/or issues in an efficient and effective manner.
• Ensure that all lobbies, guest corridors, service areas, linen closets, restrooms and storage areas are in clean and tidy condition at all times.
• Perform maintenance of Housekeeping equipment as necessary.
• Handle items for "Lost and Found" according to Pinnacle Hotel Management standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
• Be familiar with Pinnacle Hotel Management policies and procedures.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other employees.
• Put all equipment away properly after usage according to Pinnacle Hotel Management standards.
• Have knowledge of and assist in all emergency procedures
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
• Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
• Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed.
• Clean and dust floors daily according to Pinnacle Hotel Management standards.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Collect all keys and assignment sheets daily at the end of the shift.
• Complete special projects as assigned by the Housekeeping Supervisor.
• Attend meetings as required by management.
• Perform any other duties as requested by management.

This position has been closed and is no longer available.
Pinnacle Hotel Management


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