Pinnacle Hotel Management
  • - Palm Beach Gardens Marriott
  • Palm Beach Gardens, FL, USA
  • 9.00
  • Hourly
  • Full Time

The Banquet   Houseperson sets and maintains all function rooms/areas, service   corridors, storerooms and equipment in safe and efficient compliance with   policies and procedures, brand standards, and federal, state and local   regulations.  Promptly reports emergencies, accidents, injuries, missing articles, damage,   engineering items and safety hazards to management.  Reports any   deviations from policies, procedures, brand standards and regulations to   management.

 

Complies   with all guest service basics such as uniforms, name tags and proper guest   greeting.  Knowledgeable on hotel   facilities and services to assist guests as appropriate.  Ensures all communication containing   Company, hotel, brand and guest information is consistent with privacy   policies, practices and regulations.  Impresses   guests with quality and timely service in a pleasant and friendly manner.

 

ESSENTIAL   FUNCTIONS Reasonable accommodations may be made to enable individuals with   disabilities to perform the essential functions.

 

  •   Efficient and correct set up of   tables, chairs, platforms/stages and other equipment as   specified by group requirements.  Check and properly adjust temperature and   lights.  Check electrical hook-ups for   proper working order and tape down all exposed cords.

 

  •   Provide audio visual   services including set up, instruct in proper equipment use, take down and   secure storage of equipment. 

 

  •   Pick-up and deliver boxes/materials for   functions as needed.

 

  •   Service/freshen function   rooms during breaks.   

 

  •   Break down of tables,   chairs, platforms/stages and other equipment.    Return all unused equipment in clean condition to   proper storage area.

 

  •   Keep function and equipment   storage areas neat and clean.

 

  •   Perform deep cleaning of function   areas as assigned.

 

  •   On time and at work when scheduled, and in proper   uniform.

 

  •   Attend department meetings as scheduled. 

 

  •   Consistent professional and positive attitude and   actions when communicating with guests and associates.

 

  •   Report any incidents of guest dissatisfaction or   unusual matters of significance to manager / supervisor so that corrective   action may be taken.

 

  •   Comply with policies and procedures.  Practice safe work habits and comply with   sanitary, safety, security and emergency procedures.  Write   shift reports including reports on any incidents of theft, accidents or   injuries when assigned.  Check with   manager / supervisor before leaving work area for any reason.

 

  •   Perform   special projects and other responsibilities as assigned.  Participate in task forces and committees   as requested.

 

  •   Any other duties / tasks as requested by   management.

 

 

QUALIFICATIONS The Company may consider equivalent combination of   acceptable education and experience providing the knowledge, skills and   abilities cited below.

 

Education and Experience:  

 

High school   education or related experience.    Familiarity   with audio-visual equipment and hospitality industry practices preferred.  

 

Skills and Abilities:

 

Ability to   understand and provide friendly guest service.  Ability to understand and comply with proper   set ups, cleaning, break down and storage techniques and procedures.  Ability to timely complete assigned   tasks.  Ability to timely compile   facts/figures, identify and investigate issues and resolve basic   matters.  Ability to follow an appropriate course of action based on policies   and procedures.  Ability to   operate a computer, calculator, phone and other office equipment.  Attention to details with good   organizational and efficient time management skills.

 

Consistent professional attitude and   behavior with effective listening and communication skills.  Ability to work in a fast paced   environment, sometimes under pressure, while remaining flexible and   efficient.  Ability to satisfy the   legal requirements for employment within the jurisdiction.

 

Working Conditions &   Physical Effort:

 

Physical work is a primary part of   job.  Work is normally performed in an   interior hotel environment with equipment and machines.  The work involves exposure to extreme   temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud   noises.  The exposure to hazards or   physical risks requires following basic safety precautions and use of   applicable protective equipment.    Physical requirements include extended standing and walking, climbing,   bending, reaching, pulling, pushing, kneeling and lifting up to 100 lbs.  While performing job duties, the associate   is required to speak, listen and write.    The job requires close vision with or without corrective lenses. 

 

 

 

 

 

 

Pinnacle Hotel Management
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