Pinnacle Hotel Management
  • - Courtyard Philadelphia City Avenue
  • Philadelphia, PA, USA
  • 13.50 - 14
  • Hourly
  • Full Time

The primary function of the Housekeeping Supervisor is to assist the Housekeeping Manager and/or the Assistant Housekeeping Manager in the hotel facilities in a clean and sanitary condition for the safety and security of our guests and team members.
Guest Service
• Maintains guest service as the driving philosophy of the operation
• Personally demonstrates a commitment to guest service in responding promptly to guests' needs
• Committed to making every guest is satisfied
• Meets or exceeds guest satisfaction measures
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Implements and practices guest service initiatives and performs to Hotel Standards
Housekeeping Supervisor Duties
• Greet all guests (both internal and external)
• Ensure that all guest rooms, public areas and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction and maximize revenue.
• Supervise, train, support, and monitor room attendants, turndown attendants, and housemen
• Ensure that housekeeping services are completed in a first-class manner.
• Provide guests with professional, efficient, prompt and courteous service
• Assign daily tasks to the housekeeping staff.
• Inspect and ensures all rooms have been assigned and serviced each day --Coaches employees as required.
• Responsible for clear and effective communication between housekeeping and other departments.
• Fill in for staff where necessary.
• Order supplies as assigned by the Housekeeping Manager.
• Report all work orders to engineering/maintenance any and all problems needing repairs.
• Focus on GSTS (Special Emphasis on Priority and VIP guests).
• Create a courteous friendly, professional, work environment through open line of communication.
• Ensure compliance with safety and sanitation standard.
• Inspect and maintain hotel rooms daily.
• Maintain a regular deep cleaning program, a monthly planner consisting of a project a day. Floor/carpet care. Flipping of mattresses (Keeping records/check lists).
• Assist Housekeeping Manager in maintaining a monthly linen inventory (must be completed on 30th to the 1st of every month). Supply inventory should be done once a week (order as needed).
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with the standards and regulations to encourage safe and efficient hotel operations.
• Other duties as required
• Maintain an overall clean and safe hotel for our guests as well as our employees, establishing and maintaining quality control
• Utilizing the proper equipment and supplies for the efficient and economical operation of the hotel.
Assist the Housekeeping Manager managing the staff company goals and objectives.

Pinnacle Hotel Management
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