Director of Rooms
- - BHI Daddy-O
- Bay Harbor Islands, FL, USA
- Full Time
* Excellent communication skills in all aspects
o Professional and appropriate business appearance and presentation.
o A strong background in Housekeeping.
o 3-5 years' experience in a comparable position in a hotel operation;
o Excellent knowledge of all aspects Housekeeping, Front Office and Night Audit processes.
o Excellent organizational and administrative skills.
o Excellent guest service and problem resolution skills.
o Flexibility to meet the demands of a 24 hour operation.
o Ability to work comprehensively with spreadsheets and budgeting packages.
o Willingness and Ability to work front office, housekeeping and night audit shifts. The duties and responsibilities of a Director of Rooms include: coordinating the organization and administrative functions in all areas of the Rooms Division; ensuring total compliance with standards of operation; ensuring that staffing is maintained at an appropriate level to match business demand; participating in all regular and ad hoc operational meetings and in the formulation of strategic business plans; establishing monthly reporting system to monitor; handling all guest complaints expeditiously to complete resolution; closely monitoring the financial performance of all departments, in particular monitoring all Rooms expenses to ensure that they are kept in line with budget; and providing solutions to improve problem areas and assisting in implementing corrective measures.
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