Pinnacle Hotel Management
  • - BHI Daddy-O
  • Bay Harbor Islands, FL, USA
  • 35,000
  • Salary
  • Full Time

* Excellent communication skills in all aspects

o Professional and appropriate business appearance and presentation.

o A strong background in Housekeeping.

o 3-5 years' experience in a comparable position in a hotel operation;

o Excellent knowledge of all aspects Housekeeping, Front Office and Night Audit processes.

o Excellent organizational and administrative skills.

o Excellent guest service and problem resolution skills.

o Flexibility to meet the demands of a 24 hour operation.

o Ability to work comprehensively with spreadsheets and budgeting packages.

o Willingness and Ability to work front office, housekeeping and night audit shifts. The duties and responsibilities of a Director of Rooms include: coordinating the organization and administrative functions in all areas of the Rooms Division; ensuring total compliance with standards of operation; ensuring that staffing is maintained at an appropriate level to match business demand; participating in all regular and ad hoc operational meetings and in the formulation of strategic business plans; establishing monthly reporting system to monitor; handling all guest complaints expeditiously to complete resolution; closely monitoring the financial performance of all departments, in particular monitoring all Rooms expenses to ensure that they are kept in line with budget; and providing solutions to improve problem areas and assisting in implementing corrective measures.

Pinnacle Hotel Management
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