Pinnacle Hotel Management
  • - Residence Inn Orlando Downtown (MCOZD)
  • Orlando, FL, USA
  • 12.00
  • Hourly
  • Full Time
  • PTO, Medical, Dental, Vision, 401(k), and hotel discounts

The primary function of the Housekeeping Supervisor is to assist the Housekeeping Manager in maintaining the hotel in a clean and sanitary condition for the safety and security of our guests and associates.


ESSENTIAL DUTIES AND RESPONSIBILITIES


• Maintains guest service as the driving philosophy of Housekeeping
• Personally demonstrates a commitment to guest service in responding promptly to guests' needs
• Committed to making every guest satisfied
• Meets or exceeds guest satisfaction measures
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Implements and practices guest service initiatives and performs to Hotel Standards
• Greet all guests, internal and external
• Ensure that all guest rooms, public areas, and back of house areas meet the established standards of cleanliness to assure guest and associate satisfaction, thus helping to maximize revenue
• Supervise, train, support, and monitor Room Attendants, Laundry Attendants, and Housekeeping Aides
• Ensure personalized housekeeping is being delivered to guests on a consistent basis
• Assign daily tasks to the Housekeeping staff
• Inspect and ensure all rooms have been assigned and serviced each day
• Responsible for clear and effective communication between Housekeeping and other departments.
• Fill in for staff where necessary
• Order supplies as assigned by the Housekeeping Manager
• Report all repairs to Engineering in a timely manner
• Assist in administer the Lost & Found program
• Create a courteous, friendly, and professional work environment through open lines of communication
• Ensure compliance with safety and sanitation standards
• Assist in maintaining the General Clean Program for guest rooms and Public Spaces
• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Maintain regular attendance in compliance with Standards, as required by scheduling, which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working
• Other duties as required

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