Front Desk Agent
- - Residence Inn Boston Tewksbury Andover (BOSBT)
- Tewksbury, MA, USA
- Full Time
Provide excellent guest service in an efficient, courteous and professional manner.
- Minimum lifting of 30lbs.
- Ability to verbally communicate effectively with guests and co-workers.
- Pushing, pulling, bending, stooping, and upward reaching.
- Some exposure to cleaning chemicals
- Prolonged periods of standing and/or walking.
- Practice the Basics of Brilliant Hosting at all times
- Check guests in and out, finish daily checklist and log guest mail and faxes.
- Assist in blocking of reservations and any cancellations.
- Inform guests about hotel services, directions, room rates and amenities.
- Operate and/or explain TDD operation for guests.
- Each associate is expected to complete, within their ability, all reasonable requests by management.
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