Pinnacle Hotel Management
  • - Palm Beach Gardens Marriott
  • Palm Beach Gardens, FL, USA
  • Hourly
  • Part Time

The Banquet   Server sets up, serves   and breaks down banquets in safe and efficient compliance with proper   food handling, policies and procedures, brand standards, and federal, state   and local regulations.  Promptly   reports emergencies, accidents, injuries, missing articles,   damage, engineering items and safety hazards to management.  Reports any   deviations from policies, procedures, brand standards and regulations to   management.

 

Complies   with all guest service basics such as uniforms, name tags and proper guest   greeting.  Knowledgeable on hotel   facilities and services to assist guests as appropriate.  Ensures all communication containing   Company, hotel, brand and guest information is consistent with privacy   policies, practices and regulations.  Impresses   guests with quality and timely service in a pleasant and friendly manner.

 

ESSENTIAL   FUNCTIONS Reasonable accommodations may be made to enable individuals with   disabilities to perform the essential functions.

 

  •   Attend pre-function meeting to learn function particulars including   guest and hotel expectations.

 

  •   Know the menu for each   function served and be able to explain major ingredients and preparation   methods for each item to be served. 

 

  •   Set up function according to   Banquet   Event Order (BEO) including   draping tables, setting silverware, folding napkins, preparing drinks and setting   centerpieces.  Ensure cleanliness of linen, silverware, and   glassware. 

 

  •   Set tables correctly and   uniformly.  Set professional,   creative, functional, clean buffets.

 

  •   Greet and serve guests   following policies and procedures.

 

  •   Assisting in all aspects of service.

 

  •   Immediately notify management   of incidents involving possible excessive alcohol consumption or an impaired   condition.

 

  •   Follow check and payment   policies and procedures when serving a-la-carte and beverage orders

 

  •   Use proper in-room clearing   and aisle tray break-down. 

 

  •   Keep station neat and clean   while serving guests.

 

  •   Break-down buffet or other special   food service tables/equipment.
  •   Complete assigned sidework   and related cleaning duties. 

 

  •   On time and at work when scheduled, and in proper   uniform.

 

  •   Attend department meetings as scheduled. 

 

  •   Consistent professional and positive attitude and   actions when communicating with guests, vendors and associates.

 

  •   Report any incidents of guest dissatisfaction or   unusual matters of significance to manager / supervisor so that corrective   measures may be taken.

 

  •   Comply with policies and procedures.  Practice safe work habits and comply with   sanitary, safety, security and emergency procedures.  Write   shift reports including reports on any incidents of theft, accidents or   injuries when assigned.  Check with   manager / supervisor before leaving work area for any reason.

 

  •   Perform   special projects and other responsibilities as assigned.  Participate in task forces and committees   as requested.

 

  •   Any other   duties / tasks as requested by management.

 

QUALIFICATIONS The Company may consider equivalent combination of   acceptable education and experience providing the knowledge, skills and   abilities cited below.

 

Education and Experience:  

High school education plus one or more years of related   experience.  Alcohol   awareness certification and familiarity with hospitality industry practices   preferred.  

 

Skills and Abilities:

Ability to   understand and provide friendly guest service.  Ability to understand and comply with   proper food handling, serving techniques and federal, state and local serving   guidelines. Ability   to properly process checks and payments in compliance   with policies and procedures.    Ability to timely compile facts/figures, identify and investigate   issues and resolve basic matters.  Ability to follow an appropriate course of   action based on policies and procedures.    Ability to operate a computer, calculator, phone and other   office equipment.  Attention to details   with good organizational and efficient time management skills. 

 

Consistent professional attitude and   behavior with effective listening and communication skills.  Ability to work in a fast paced   environment, sometimes under pressure, while remaining flexible and   efficient.  Ability to satisfy the   legal requirements for employment within the jurisdiction.

 

Working Conditions &   Physical Effort:

Physical   work is a primary part of job.  Work is   normally performed in an interior hotel environment with equipment and   machines.  The work involves exposure   to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors,   and/or loud noises.  The exposure to   hazards or physical risks requires following basic safety precautions and use   of applicable protective equipment.    Physical requirements include extended standing and walking, climbing,   bending, reaching, pulling, pushing, kneeling and lifting up to 50 lbs.  While performing job duties, the associate   is required to speak, listen and write.    The job requires close vision with or without corrective lenses.  This position may be required to operate a   motor vehicle.

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