Pinnacle Hotel Management
  • - TownePlace Suites Orlando East/UCF (MCOTS)
  • Orlando, FL, USA
  • 12.50
  • Hourly
  • Part Time
  • Marriott Discounts

hello!

We are currently seeking a part-time Night Audit associate at our limited service TownePlace Suites by Marriott property near the UCF campus. The days will be scheduled for Saturday's and Sunday's.

Applicants should be open to a minimum two scheduled shifts per week and should have a desire to uphold Marriott's "Spirit to Serve" while coming with flexibility as this is a 24-hour industry. As a limited service property it is important to note that responsibilities at our location will at times go beyond the traditional front desk experience.

Associates at our property gain access to discounts at a wide range of properties world-wide under the Marriott name!

Please note that a background check is required and we request that applicants please include a resume for consideration.

Job Duties:

  • Provide Memorable service to guests at each encounter
  • Anticipate and address guest's service needs
  • Develop and maintain positive working relationships with co-workers and guests
  • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellalations
  • Process all guest requests and relay messages.
  • Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. 
  • Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
  • Complete designated cashier and closing reports in the computer system. 
  • Accept and record wake-up call requests 
  • Count bank at beginning and end of shift; secure bank.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
  • Ensure uniform and personal appearances are clean and professional
  • Maintain confidentiality of proprietary information protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Assist individuals with disabilities 
  • Thank guests with genuine appreciation. 
  • Speak with others using clear and professional language
  • Answer telephones using appropriate etiquette. 
  • Support team to reach common goals. 
  • Comply with brand standard expectations and standards.
  • Stand for an extended period of time. 
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance. 
  • Perform other reasonable job duties as requested by Supervisors.

 

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